Legal notice

Who you are buying from

Loud Etudes is the trading name of cool generation s.r.o., a limited liability company registered in the Czech Republic.

cool generation s.r.o.
Jaurisova 515/4, Michle
140 00 Praha 4
Czech Republic

Company registration number (IČO): 11976811
Registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 357352
Data box ID: 2ytpyxr
Email: hi@loudetudes.com

cool generation s.r.o. is not a VAT payer in the Czech Republic.

Supervision

Compliance with consumer protection law is supervised by the Czech Trade Inspection Authority (Česká obchodní inspekce), coi.gov.cz. Trade licensing is supervised by the trade licensing office competent for our registered seat in Prague 4. Personal data protection is supervised by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), uoou.gov.cz.

Complaints and out-of-court dispute resolution

Write to us first at hi@loudetudes.com. We will confirm your complaint and work with you to settle it.

If we cannot agree, you have the right to bring a consumer dispute to the Czech Trade Inspection Authority, which is the competent body for out-of-court settlement of consumer disputes with this store. The procedure is free of charge for you.

Česká obchodní inspekce
Ústřední inspektorát, oddělení ADR
Gorazdova 1969/24
120 00 Praha 2
Czech Republic
adr@coi.gov.cz
coi.gov.cz/informace-o-adr/

The European Commission's online dispute resolution platform stopped operating on 20 July 2025, so there is no longer an EU-level portal for filing these disputes.

Applicable law

Purchases made through this store are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on consumer protection. If you are a consumer resident in another EU country, this does not remove the protection given to you by the mandatory consumer rules of your own country.

Our other policies

Shipping, returns and refunds, privacy and terms of service are linked in the footer of every page and at checkout. The shipping policy sets out delivery times, costs, customs and the 14 day right of withdrawal.